Scotch Quarter Practice
Welcome
Hello and welcome to our website. We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions.
If you’re new to the area, have a look at our opening times, come in and see us so that we can assist you to complete the relevant Registration Forms (HSCR1) and make a new patient review appointment for you with one of our Doctors.
PLEASE NOTE: Due to new Government legislation all new patients registering with a GP must provide Photographic evidence and other supplementary evidence which can be viewed using the following link -
NOVEL CORONAVIRUS (COVID-19)
***UPDATE FOR PATIENTS*** (28/05/20)
If you or a member of your family is unwell and needs medical attention please contact the surgery as normal for further advice. Please ring 028 9331 5835.
If any key workers require a Driving Medical examination then these are being carried out by the GPs as normal providing you have no symptoms of Covid-19. Please telephone 028 9331 5835 to request an appointment.
All appointment requests will be triaged by telephone. This means that you will not be able to book a routine review appointment unless this has been agreed by a GP or Nurse.
PLEASE NOTE THAT THE SURGERY IS STILL OPERATING UNDER STRICT COVID-19 GUIDELINES FROM PHA/DOH
AS SOON AS ROUTINE APPOINTMENTS ARE AVAILABLE TO BE BOOKED BY PATIENT DIRECTLY THIS WILL BE COMMUNICATED TO ALL PATIENTS.
INFORMATION REGARDING NORTHERN COVID CENTRES
Patients who are triaged by their GP and who feel that their symptoms require further investigation will be asked to attend their closest Covid Centre. For patients in East Antrim area this has been designated as Antrim Adult Centre.
Please note you should NOT attend the Covid Centre without an appointment being
pre-arranged by your GP or Dalriada Urgent Care.
The following link will provide you with some information of what to expect when you visit the Covid Centre:
If you are in a Shielding Group you will have received a letter from the surgery and this is your confirmation of being advised to stay at home for 12 weeks up to 30th June 2020. This is currently being reviewed and when we have any further information we will share it with this group of patients.
If you need to self isolate please DO NOT phone the surgery requesting a sick line. You should visit this website where you can obtain an 'Isolation Note'.
The prescription line will be open between 9.00 am to 12.30 pm daily on 02893315837.
***Please DO NOT submit requests by any means for medication to be prescribed early or for medication not currently on your repeat list.***
WE ARE NOT ALLOWED TO DO THIS!
The EMERGENCY MOBILE NUMBER is no longer in use.
The following guidance is the most up-to-date for anyone with symptoms of Cornonavirus/Covid-19
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called Coronavirus.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
> a high temperature – you feel hot to touch on your chest or back
> a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
How long to stay at home
if you have symptoms, stay at home for 7 days
if you live with other people, they should stay at home for 14 days from the day the first person got symptoms (new advice as of 16 March)
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
On the 16 March new guidance was introduced for self-isolation of household contacts and social distancing so for your safety and the safety of others we would urge everyone to be sensible and to adhere to any advice issued to try and control the spread of this virus.
As a GP Practice we appreciate these are anxious and worrying times for all of us and we would ask that you bear with us in these unknown times as we do our best to care for both our patients and our staff.
Please continue to monitor this website for further updates as information becomes available.
CLICK HERE FOR FURTHER INFORMATION
SOCIAL MEDIA POSTS 
Scotch Quarter Practice has a robust Complaints Procedure, a copy of which is available to download on this website under the section 'Further Information' and then 'Practice Policies' or can be obtained from Reception. Patients are encouraged to discuss, either formally or informally, any issues which they might have with their treatment in the Practice.
The use of Social Media to make derogatory comments about either our services or individual staff members will not be tolerated and may result in the immediate removal from our Practice List.
We regularly monitor all posts on social media and would encourage any patient to screen shot and/or inform us of any such negative posts.
REGISTER NOW FOR ONLINE SERVICES:
Please send an email requesting to be set up for Online Access to Reception.Z00387@gp.hscni.net
We will forward a form to you which you will need to complete and email it back to us to enable us to forward you a Verification Code to complete the registration process. You can also request a form via this website by simply clicking on 'Contact Details' at the bottom of the home page.
TAKE CONTROL OF YOUR APPOINTMENTS AND
REPEAT PRESCRIPTIONS
THE FOLLOWING SERVICES ARE AVAILABLE TO YOU WHEN REGISTERED:
ONLINE PRESCRIPTIONS:
Patients can now use the Online Prescriptions service to request Repeat Prescriptions and also to request that Unavailable Repeat Prescriptions listed be reactivated.
Requests for other/urgent medication not on your Repeat Prescriptions record will be considered but it will remain the responsibility of the patient to check if these requests have been issued by the Doctor.
ONLINE APPOINTMENTS:
Patients can book, check, change or cancel a variety of appointments with their GP, Practice Nurse** and other health care professionals and clinics. Appointments are available to be booked no further than 2 weeks in advance of the required date. This facility will also show you your Appointments History of dates previously attended and the clinic/clinician seen.
** When booking appointments please give an indication of the nature of your appointment, where possible, in the box below your appointment slot labelled 'Reason for appointment'.
ONLINE MESSAGING:
Patients can now use the Online Messaging service which is available to you on the same login page. This facility can be used to send NON-URGENT messages or requests to the surgery. PLEASE NOTE THAT APPOINTMENTS CANNOT BE BOOKED USING THIS FACILITY.
The Practice will be closed on the following Wednesdays for staff training from 13.30 to 5.30 pm:
TBC
Emergency cover will be provided by phoning 028 9331 5834
Your Health in Safe Hands
The team here at Scotch Quarter Practice want to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands. If you have any suggestions for improving our services you can drop us a note here in Contact Details or speak to one of the reception staff.
(Site updated 28/05/2020)