Scotch Quarter Practice

Welcome

Hello and welcome to our website.  We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions.

If you’re new to the area, have a look at our opening times, come in and see us so that we can assist you to complete the relevant Registration Forms (HSCR1) and make a new patient review appointment for you with one of our Doctors. 

PLEASE NOTE: Due to new Government legislation all new patients registering with a GP must provide Photographic evidence and other supplementary evidence which can be viewed using the following link -

http://www.hscbusiness.hscni.net/services/1814.ht

EASTER MONDAY & EASTER TUESDAY

ARRANGEMENTS FOR PATIENTS

The Practice will be providing URGENT medical cover between the hours of 8.30 am - 6.00 pm instead of the normal Bank Holiday cover.

Patients who need to contact a GP for advice should ring 02893315955 or

IN THE EVENT OF A MEDICAL EMERGENCY  

Call 02893315834

Dalriada Urgent Care will be covering from 6.00 pm daily on 02825663500.  

NOVEL CORONAVIRUS (COVID-19)

***URGENT UPDATE FOR PATIENTS*** (09/04/20)

A letter has been posted to all patients who are at 'Highest Risk from COVID-19' also know as Shielding Patients. If you have not received one  then you have not been identified as being in the 'Highest Risk Group'. 

These patients are identified using strict criteria given to us by PHA/UK Government and as a Practice we do not have the authority to issue letters outside of these parameters.

Please do not tie up our phone lines unnecessarily to ask about these letters.  Thank you. 

If you are in this Shielding Group the letter is your confirmation of being advised to stay at home for 12 weeks. 

If you need to self isolate please DO NOT phone the surgery requesting a sick line.  You should visit this website where you can obtain an 'Isolation Note'.

https://111.nhs.uk/isolation-note

Please note our telephone lines are EXTREMELY BUSY. 

We have extended the prescription line to be open between the hours of 9.00 am to 12.30 pm and 1.30 pm to 5.30 pm. 

***Please DO NOT submit requests by any means for medication to be prescribed early or for medication not currently on your repeat list.***

WE ARE NOT ALLOWED TO DO THIS!

Keep trying and you will eventually get through. 

This is an additional number which will be manned until further notice Please ONLY ring this number if all the normal lines are engaged. 

07593398606

Please note this number is for INCOMING CALLS ONLY! Do not text or leave voice messages as they will not be responded to.

DO NOT COME TO THE SURGERY!!

ALL appointment requests will be triaged by telephone.  This means that you will not be able to book a routine review appointment unless this has been agreed by a GP or Nurse.

The following guidance is the most up-to-date as of today (03/04/20) for anyone with symptoms of Cornonavirus/Covid-19

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called Coronavirus.

Stay at home if you have coronavirus symptoms

• Stay at home if you have either:

                      > a high temperature – you feel hot to touch on your chest or back

                      > a new, continuous cough – this means you've started coughing repeatedly

• Do not go to a GP surgery, pharmacy or hospital.

• You do not need to contact 111 to tell them you're staying at home.

• Testing for coronavirus is not needed if you're staying at home.

How long to stay at home

• if you have symptoms, stay at home for 7 days

• if you live with other people, they should stay at home for 14 days from the day the first person got symptoms (new advice as of 16 March)

• If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

• If you have to stay at home together, try to keep away from each other as much as possible.

On the 16 March new guidance was introduced for self-isolation of household contacts and social distancing so for your safety and the safety of others we would urge everyone to be sensible and to adhere to any advice issued to try and control the spread of this virus.

As a GP Practice we appreciate these are anxious and worrying times for all of us and we would ask that you bear with us in these unknown times as we do our best to care for both our patients and our staff.

Please continue to monitor this website for further updates as information becomes available.

CLICK HERE FOR FURTHER INFORMATION

The next Practice closures will be the Public Holiday on

Monday 13th April and Tuesday 14th April 2020.

However due to the Covid-19 crisis there will be a skeleton service.

ONLY Emergency Medical Treatment will be provided.

  SOCIAL MEDIA POSTS  

Scotch Quarter Practice has a robust Complaints Procedure, a copy of which is available to download on this website under the section 'Further Information' and then 'Practice Policies' or can be obtained from Reception.  Patients are encouraged to discuss, either formally or informally, any issues which they might have with their treatment in the Practice.

The use of Social Media to make derogatory comments about either our services or individual staff members will not be tolerated and may result in the immediate removal from our Practice List.

We regularly monitor all posts on social media and would encourage any patient to screen shot and/or inform us of any such negative posts.

REGISTER NOW FOR ONLINE SERVICES:

Please send an email requesting to be set up for Online Access to Reception.Z00387@gp.hscni.net 

We will forward a form to you which you will need to complete and email it back to us to enable us to forward you a Verification Code to complete the registration process.  You can also request a form via this website by simply clicking on 'Contact Details' at the bottom of the home page.

TAKE CONTROL OF YOUR APPOINTMENTS AND

REPEAT PRESCRIPTIONS

THE FOLLOWING SERVICES ARE AVAILABLE TO YOU WHEN REGISTERED:

ONLINE PRESCRIPTIONS:

Patients can now use the Online Prescriptions service to request Repeat Prescriptions and also to request that Unavailable Repeat Prescriptions listed be reactivated.

Requests for other/urgent medication not on your Repeat Prescriptions record will be considered but it will remain the responsibility of the patient to check if these requests have been issued by the Doctor.

ONLINE APPOINTMENTS: 

Patients can book, check, change or cancel a variety of appointments with their GP, Practice Nurse** and other health care professionals and clinics.  Appointments are available to be booked no further than 2 weeks in advance of the required date.  This facility will also show you your Appointments History of dates previously attended and the clinic/clinician seen.  

** When booking appointments please give an indication of the nature of your appointment, where possible, in the box below your appointment slot labelled 'Reason for appointment'. 

ONLINE MESSAGING:

Patients can now use the Online Messaging service which is available to you on the same login page.  This facility can be used to send NON-URGENT messages or requests to the surgery.  PLEASE NOTE THAT APPOINTMENTS CANNOT BE BOOKED USING THIS FACILITY.

The Practice will be closed on the following Wednesdays for staff training from 13.30 to 5.30 pm:

TBC

Emergency cover will be provided by phoning 028 9331 5834

Your Health in Safe Hands

The team here at Scotch Quarter Practice want to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.  If you have any suggestions for improving our services you can drop us a note here in  Contact Details  or speak to one of the reception staff.