Scotch Quarter Practice
Welcome
Hello and welcome to our website. We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions.
If you’re new to the area, have a look at our opening times, come in and see us so that we can assist you to complete the relevant Registration Forms (HSCR1) and make a new patient review appointment for you with one of our Doctors.
PLEASE NOTE: Due to new Government legislation all new patients registering with a GP must provide Photographic evidence and other supplementary evidence which can be viewed using the following link -
TRAVELLING ABROAD AND PROOF OF COVID VACCINATION 
Please do NOT contact the Practice to request proof of vaccination or replacement vaccine cards as we are not allowed to issue these and they will not have the validity you need to gain entrance to events or to go on holidays.
ENTRANCE TO CARRICKFERGUS HEALTH CENTRE
Please note that, following the completion of the building works to the main entrance, the new system of entry to both Castle and Scotch Quarter Practices is now in operation.
When you arrive at the Health Centre you will have a choice to buzz either Practice and then speak into the intercom.
If you have an appointment within the building a member of staff will admit you into the new temperature area. (Please remember we are still working under Covid-19 restrictions and you need to phone first for either an appointment or a prescription.)
When admitted WAIT until the entrance door closes behind you fully.
AFTER the door has closed approach the temperature scan and follow the instructions.
Providing you do not have a high temperature the second door will open and admit you to the main reception area.
At this stage you will be directed to the appropriate area to wait depending on your appointment.
CHANGE TO TRIAGE PHONE ARRANGEMENTS FROM 18/06/21
Due to an increased demand for phone calls and appointments the GPs have altered the existing triage arrangements. Going forward from Monday there will be a cap on the number of triage calls that GPs will deal with in any one morning. This is to ensure that patient safety is maintained and the Doctors are not dealing with unmanageable numbers of triage phone calls. In light of this change we would encourage you to phone the surgery as early in the morning as is possible as after the quota has been reached you will be requested to phone back the following morning unless you require URGENT MEDICAL ADVICE.
Please ensure if you are requesting a call back from a GP that you are AVAILABLE to answer your phone and take a call from a Private Number. GPs are increasingly finding that when they do call patients back there is no response which is a huge waste of time and resources. If you miss a call from a GP you will be required to phone back to the practice and will go to end of the triage list again OR you will be requested to phone back the following day.
Covid-19 Vaccination Programme - UPDATE
***Information for Carers***
To book an appointment in a vaccination centre you need to click on one of the links immediately below and follow the process to book your vaccination directly at one of the available centres.
WHEN ATTENDING FOR COVID-19 VACCINATION - Please pay particular attention to the following points:
THERE WILL BE NO ADMISSION TO THE CLINICS WITHOUT A FACE COVERING!
The Clinics will be accessed at the rear of the health centre at the Barn Road end of the building.
The rear and side car parks can both be used to access this entrance.
On arrival you will be met at the back door by a member of staff who will take some details and give you further instructions.
Please arrive ON TIME for your appointment - do NOT arrive too early or too late as it is necessary to control the number of patients admitted to the building at any one time. If you are unable to attend at the scheduled time then please contact the surgery and we will be happy to reschedule your appointment.
Please remain in your vehicle until within 5 minutes of your allocated appointment.
Please come to the appointment on your own, if possible, unless you and another family member have been given an appointment for the same date and time.
- ***IMPORTANT*** - You should not, if possible, drive to your Covid-19 vaccination appointment and consider walking or getting a lift/taxi instead. If you have no other option than to drive you MUST WAIT in your car FOR 15 MINUTES before driving!
Please DO NOT come to your vaccination appointment if you develop any of the four known Covid-19 symptoms. We will be happy to reschedule a new appointment for you.
A MESSAGE TO ALL OF OUR PATIENTS
The Practice has recently been experiencing a huge increase in the volume of calls being received which is putting our already busy staff under additional pressure and stress. We fully appreciate that, under the current Covid-19 restrictions, which do not allow patients to attend the practice in person unless they have a booked appointment, that the telephone is one of the only methods to contact our staff. We would ask that you ensure that your call is necessary and that you cannot contact us via the alternative methods below:
We would strongly encourage all patients not currently registered for the online services access to do so. You can order your prescriptions via this method and also send us non-urgent messages such as change of address or contact details. Unfortunately at this time you cannot use the online services to book appointments due to the need for telephone triage prior to being seen in the surgery.
You can also contact us directly by email to: Reception.Z00387@gp.hscni.net - PLEASE DO NOT SEND EMAILS FOR URGENT MEDICAL ATTENTION!!!
We very much appreciate your understanding and patience during these difficult times for all of us.
Thank you.
Linda Hylands
Practice Manager
PLEASE NOTE THAT THE SURGERY IS STILL OPERATING UNDER STRICT COVID-19 GUIDELINES FROM PHA/DOH. AS SUCH THERE IS STILL NO UNAUTHORISED ACCESS TO THE SURGERY WITHOUT PRIOR ARRANGEMENT.
If you or a member of your family is unwell and needs medical attention please contact the surgery as normal for further advice. Please ring 028 9331 5835.
All appointment requests will be triaged by telephone. This means that you will not be able to book a routine review appointment unless this has been agreed by a GP or Nurse.
When you phone the surgery you will be advised of the following:
- If the call is received BEFORE 11.30 am then you may expect a call back before the end of the day, however if the call is received AFTER 11.30 am then you will be asked to ring back the following morning except if requiring URGENT MEDICAL ADVICE.
- Patients being called back in the mornings should be available to take a call from a GP from 8.30 onwards and that the call will be from a PRIVATE NUMBER. If you do not answer your phone a message will be left, where possible, but the GP will not phone back and you will go to end of the triage call list.
- The GP will only call ONCE!
- Patients cannot specify a time to be called. - If you request a specific GP you will be informed that it may not necessarily be the specified GP who calls you back.
The prescription line will be open between 9.00 am to 12.30 pm daily on 02893315837.
CLICK HERE FOR FURTHER INFORMATION
SOCIAL MEDIA POSTS 
Scotch Quarter Practice has a robust Complaints Procedure, a copy of which is available to download on this website under the section 'Further Information' and then 'Practice Policies' or can be obtained from Reception. Patients are encouraged to discuss, either formally or informally, any issues which they might have with their treatment in the Practice.
The use of Social Media to make derogatory comments about either our services or individual staff members will not be tolerated and may result in the immediate removal from our Practice List.
We regularly monitor all posts on social media and would encourage any patient to screen shot and/or inform us of any such negative posts.
REGISTER NOW FOR ONLINE SERVICES:
Please send an email requesting to be set up for Online Access to Reception.Z00387@gp.hscni.net
We will forward a form to you which you will need to complete and email it back to us to enable us to forward you a Verification Code to complete the registration process. You can also request a form via this website by simply clicking on 'Contact Details' at the bottom of the home page.
TAKE CONTROL OF YOUR REPEAT PRESCRIPTIONS AND
CHECK ON UP-COMING APPOINTMENTS
THE FOLLOWING SERVICES ARE AVAILABLE TO YOU WHEN REGISTERED:
ONLINE PRESCRIPTIONS:
Patients can now use the Online Prescriptions service to request Repeat Prescriptions and also to request that Unavailable Repeat Prescriptions listed be reactivated.
Requests for other/urgent medication not on your Repeat Prescriptions record will be considered but it will remain the responsibility of the patient to check if these requests have been issued by the Doctor.
ONLINE APPOINTMENTS: THIS SERVICE IS TEMPORARILY SUSPENDED DUE TO COVID-19 AND THE REQUIREMENT TO TRIAGE ALL APPOINTMENTS BY TELEPHONE.
In normal circumstances; Patients can book, check, change or cancel a variety of appointments with their GP, Practice Nurse** and other health care professionals and clinics. Appointments are available to be booked no further than 2 weeks in advance of the required date. This facility will also show you your Appointments History of dates previously attended and the clinic/clinician seen.
** When booking appointments please give an indication of the nature of your appointment, where possible, in the box below your appointment slot labelled 'Reason for appointment'.
ONLINE MESSAGING:
Patients can now use the Online Messaging service which is available to you on the same login page. This facility can be used to send NON-URGENT messages or requests to the surgery. PLEASE NOTE THAT APPOINTMENTS CANNOT BE BOOKED USING THIS FACILITY.
The Practice will be closed on the following date for staff training from 13.30 to 5.30 pm:
TBC
Emergency cover will be provided by phoning 028 9331 5834
Your Health in Safe Hands
The team here at Scotch Quarter Practice want to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands. If you have any suggestions for improving our services you can drop us a note here in Contact Details or speak to one of the reception staff.
(Site updated 10/09/2021)