Patient Services: Register for Online Services
Enjoy the convenience of GP online services with the ability to interact with your GP practice at any time of the day or night, wherever you are. Using the Patient Services website on your computer or mobile, you can:
- book and cancel appointments
- You can register to book appointments using a quick and simple online process.
Completing the full registration process later opens up access to all online services.
Click the button below to complete our ‘Access to Online Services’ Form: ⇓
Patient Services: Online Services for Appointment Booking/Cancelations
If you have already registered for this service simply click the button below, this will take you to the Patient Services site to login.
Appointments
Routine Appointments:
- All requests for an appointment will be telephone triaged in the first instance by a GP or Practice Nurse. Telephone triage is from 08:30 to 10:00 daily to the appointments or enquiries line. There is a limited number of triage slots daily so please contact as early as possible.
Medical Emergencies:
- For emergencies Monday to Friday between 08:30 and 17:30 please telephone the practice on 028 9331 5834. Emergency requests will be given immediate attention by the receptionist and the doctor will be informed. Please do NOT misuse this line which must be kept free to deal with patients in need of emergency medical help! The misuse of this emergency number can put genuine patients at risk and if you call this number for a non-emergency enquiry you will be requested to call back on an appropriate enquiry number.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Telephone Advice
If you wish to speak to the doctor by telephone you should telephone the enquiry line on 028 9331 5955 or the appointment line on 028 9331 5835 from 08:30 to 10:00 any morning. If necessary reception staff will pass the request to the on-call doctor. The doctor will then decide on what further action needs to be taken. If you feel your enquiry is urgent, please contact on either number and a doctor will assess your needs.
Interpreter Services
Any patient who wishes to have an interpreter present during a consultation should advise the practice at the time of making the appointment. Providing we receive sufficient notice the practice will gladly make the necessary arrangements with the Regional Interpreting Service.
Cancellations
If you cannot attend an appointment for any reason it is important to inform us as soon as possible in order for us to give the slot to someone else. You can do this by:
- emailing the practice: [email protected]
- or if you are registered with Patient Services, you can cancel online (click the button above, ‘Online Services’)
The Practice has implemented a more rigorous DNA policy and frequent offenders will eventually be removed from the Practice list. Please click on link for full details of policy.