Carrickfergus Health Centre | Taylor's Avenue | Carrickfergus | Co. Antrim | BT38 7HT | Tel: 028 9331 5955

Policies

Summary Care Record

Opt-Out Form There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. https://www.youtube.com/watch?v=V0KIN0Tq5_w&t=1s Why do I need a Summary Care Record? Storing information in one […]

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Did Not Attend (DNA) Policy

DNA Policy Document Practice Policy Relating to Non-Attendance at Pre-Booked Appointments 1. Introduction This Practice invests a significant amount of time trying to create and maintain an appointments rota which will adequately manage the levels of supply and demand. All factors including doctors training, annual leave and known times of ‘higher demand’ (e.g. after Bank

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Zero Tolerance Policy

Zero Tolerance Policy The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

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Practice Policies

Confidentiality and Medical Records Confidentiality and Medical Records The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment for you e.g. from district nurses and hospital services. To help you get other services e.g. from

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Updating Your Contact Details

How do I update my contact details with Patient Services Email Address: If you have already registered with the new email address then that is a new registration and you will need to input the prescription information again. If not then you just need to log on as normal (using the old email address) and click

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Chaperone Policy

Patients are encouraged to ask for a chaperone, if required, at the time of booking their appointment wherever possible. All staff are aware of, and have received appropriate information in relation to the surgery chaperone policy. All formal chaperones understand their roles and responsibilities and are competent to perform that role All formal chaperones understand

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IMPORTANT PATIENT NOTICE:


Due to the extreme red weather warning in place. Unfortunately we will be unable to open at 2pm today, 24 January, due to a power failure and phone lines being down.

While the surgery is still without power and phones, a GP will be on site from 4pm for emergencies.

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