If you are unhappy with the standard of care or treatment you have received we would encourage you to tell the person you’re dealing with at the time so that, if possible, your problem can be sorted out straight away.

If your concerns cannot be sort out in this way you have the right to ask for your complaint to be investigated under the Practice’s in-house complaints procedure. This procedure has been revised so as to meet the new national criteria introduced in April 2009. There is a leaflet which gives full details of the in-house procedure available from the reception desk. Details of the procedure are also publicised in a notice displayed in the Practice’s waiting area.

If you wish to complain you should try to do so as soon as possible. Usually this should be within 6 months of you becoming aware that you have a cause for complaint and normally no longer than 12 months after the event.

Your complaint will be taken seriously and will be treated in confidence. We will do our best to try and resolve matters to your satisfaction.

The use of Social Media to complain about either our services or individual members of staff will not be tolerated under any circumstances and may lead to offending patients being removed from the Practice list.