Confidentiality and Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Please refer to the link above to read the full policy ⇑
Zero Tolerance Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
We aim to treat our patients in a courteous and respectful manner at all times and in turn expect our patients to behave in a similar way. We take seriously any threatening, abusive or violent behaviour against any member of staff, administrative or clinical.
Please refer to the link above to read the full policy ⇑
Complaints Policy
If you are unhappy with the standard of care or treatment you have received we would encourage you to tell the person you’re dealing with at the time so that, if possible, your problem can be sorted out straight away.
Please refer to the link above to read the full policy ⇑
Did Not Attend (DNA) Policy
Practice Policy relating to Non-Attendance at pre-booked appointments.
This Practice invests a significant amount of time trying to create and maintain an appointments rota which will adequately manage the levels of supply and demand. All factors including doctors training, annual leave and known times of ‘higher demand’ (e.g. after Bank Holidays and during the winter months) are taken into account.
Unfortunately, there has been a growing problem with the number of wasted appointments which are caused when a patient does not attend (DNA) a pre-booked appointment with a GP, Practice Nurse, or visiting specialist clinician. Whilst the Practice is committed to providing appointments to meet the needs of patients it cannot replace appointment time lost when a patient fails to show up, or when they cancel their booking so late that the slot cannot be re-used.
Please refer to the link above to read the full policy ⇑